General Terms and Conditions

Effective date: 18 October 2025
Last updated: 15 December 2025

1. Identification of the Seller

Business name: Naturoki
Legal form: Sole proprietorship (eenmanszaak)
Registered address: Haarlem, The Netherlands (Full registered address available on request)
Chamber of Commerce (KvK) number: 66971756
VAT (BTW) number: NL002505237B08
Email: solene_at_naturoki.com (use the usual …@… format)
Website: www.naturoki.com
You can also contact us via our online contact form.

2. Applicability

These General Terms and Conditions (“Terms”) apply to all offers, orders, and purchases made via the website [www.naturoki.com] (“Website”).
By purchasing a product or service, the customer (“Client”) agrees to be bound by these Terms.
Any deviations from these Terms are valid only if confirmed in writing by Naturoki.

3. Offer and Product Description

Naturoki offers digital and online products and services, currently including personalized Human Design reports and live 1:1 sessions via videocall.
In the future, additional products may include digital guides, online courses, and live or recorded sessions (collectively “Products”).
All Products are described as accurately as possible on the website. However, small differences in formatting or presentation may occur.

4. Prices and Payment

All prices shown on the Website are in euros (€), inclusive of VAT unless otherwise stated.
Payment must be made in full in advance using the available payment methods, including Stripe.
No other payment methods are currently accepted.
The order is confirmed only once payment has been successfully completed.

5. Delivery of Digital Products

Products are digital and delivered electronically.
After successful payment, the Client:
– Is automatically redirected to a page where the Personalized PDF Report can be downloaded immediately; and
– Receives a confirmation email containing a secure download link to the same file.
The Client is advised to check their spam or promotion folders if the confirmation email does not appear in their inbox within a few minutes after purchase.
The download link remains active for seven (7) days after purchase. After this period, the link automatically expires for security reasons.
If the Client has not downloaded the report within this period or cannot access the link, they may contact Naturoki by email at solene_at_naturoki.com (use the usual …@…format) to request a new access link within thirty (30) days of the purchase date. After this period, Naturoki is under no obligation to resend or recreate the report.
Delivery is considered completed once the file has been made available for download or sent by email, regardless of whether the Client retrieves or opens the file.

6. Right of Withdrawal and Refunds

Under EU law, consumers generally have a 14-day right of withdrawal for online purchases.
However, this right does not apply to digital content that is produced and delivered immediately upon order and customized to the Client’s specifications.
By confirming the purchase, the Client expressly agrees that the service starts immediately and waives the right of withdrawal.
No refunds will be granted after the order is confirmed, except in the event of an accidental double charge or other technical error.
If the Client provides incorrect personal or birth data, Naturoki is not responsible for the resulting inaccuracies. The Client may contact Naturoki by email to request correction at Naturoki’s discretion.

7. 1:1 Live Sessions via Videocall

Booking and Payment

1:1 live sessions via videocall are offered as a paid service through the Website. Full payment is required in advance. After payment, the Client will be invited to schedule the session.

Nature of the Service and Preparation

The 1:1 live session is a personalised service. Preparation for the session begins immediately after payment is received. This preparation may include review of information provided by the Client, analysis, research and session structuring.

Due to the personalised nature of the service and the immediate start of preparation, sessions cannot be cancelled once booked.

Session Format and Recording

The session is conducted live via Google Meet and has a duration of 90 minutes, unless agreed otherwise in writing.

Sessions are recorded locally by the Provider and made available to the Client via a file transfer service such as WeTransfer. The recording is for the Client’s personal use only and remains subject to the intellectual property provisions of these Terms.

Rescheduling

The Client may request to reschedule the session by email no later than 48 hours before the scheduled start time.

Requests made less than 48 hours before the session may be refused and treated as a no-show. Only one rescheduling per session is permitted unless otherwise agreed.

No-Show and Late Arrival

If the Client does not attend the session at the scheduled time without prior notice, the session is deemed delivered in full. No refund, credit or rescheduling will be provided.

If the Client arrives late, the session will end at the originally scheduled end time. No extension or partial refund will be granted.

Cancellation by the Provider

If the Provider is unable to conduct the session due to unforeseen circumstances, technical issues on the Provider’s side, or force majeure, the Client will be offered either a rescheduled session or a full refund.

The Provider is not responsible for technical issues on the Client’s side, including internet connectivity or access problems.

8. Client Responsibilities

The Client is responsible for entering correct and complete data when placing an order.
The Client must ensure that their email address and internet connection allow for digital delivery.
The Client agrees to use all content and materials solely for personal use and not to share, reproduce, or resell them without written permission.

9. Intellectual Property

All texts, charts, visuals, reports, and digital content provided by Naturoki remain the intellectual property of Naturoki.
The Client receives a non-transferable, non-exclusive license to use the materials for personal, non-commercial purposes only.
Any reproduction, distribution, or public use of the content without prior written consent is strictly prohibited.

10. Disclaimer and Limitation of Liability

All information provided in the reports, guides, or sessions is for informational and educational purposes only.
Naturoki does not provide medical, psychological, or financial advice.
The Client remains fully responsible for their own decisions and actions based on the information provided.
Naturoki shall not be liable for any direct or indirect damages arising from the use of its products or services, except in cases of intentional misconduct or gross negligence.
In all cases, Naturoki’s total liability shall be limited to the amount paid by the Client for the relevant Product.

11. Third-Party Services

Naturoki uses trusted third-party platforms for its services, including BodyGraph, Mailchimp, Stripe, and Scaleway, among others.
These third parties may process certain personal data for payment, delivery, analytics, or chart generation purposes.
By purchasing or using the Website, the Client acknowledges and agrees to the use of these service providers as described in Naturoki’s Privacy Policy.

12. Force Majeure

Naturoki shall not be liable for any delay or failure in performance resulting from causes beyond its reasonable control, including but not limited to illness, internet outages, hosting failures, strikes, or acts of nature.
In such cases, obligations will be suspended for the duration of the event or, if performance becomes permanently impossible, both parties are released from their obligations without compensation.

13. Governing Law and Jurisdiction

These Terms and any disputes arising from them are governed by Dutch law.
If the Client is a consumer residing in the EU, this does not affect any mandatory consumer protection rights under their local law.
Any dispute shall be submitted to the competent court of Haarlem (The Netherlands), unless otherwise required by mandatory law.

14. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in full force and effect, and the invalid clause shall be replaced by a valid one that reflects its original intent as closely as possible.

15. Privacy and Data Protection

Naturoki processes personal data in accordance with the General Data Protection Regulation (GDPR) and its Privacy Policy, available at www.naturoki.com/privacy-policy.
By purchasing a Product, the Client acknowledges having read and accepted the Privacy Policy.

16. Changes to These Terms

Naturoki reserves the right to amend or update these Terms at any time.
The latest version will always be available on www.naturoki.com.
Continued use of the Website or purchase of Products after changes constitutes acceptance of the revised Terms.